This review was chosen algorithmically as the most valued customer feedback. Ticket Availability All orders are subject to ticket availability. The market price provided by Vivid was over $500 per ticket. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Very deceptive and unfair marketing. And in checking with the Keillor show I found that the show was not sold out! How long will it take for me to receive payment? Can I transfer my Electronic Transfer tickets to someone else? Did you find it helpful? And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. I purchased tickets through you company for the September 11, 2022 Rodeo. You can email the site owner to let them know you were blocked. Read full review of Vivid Seats and 1 comment. Shipping 164. I've called many times, t. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. So I have no tickets and am out $600. My tickets are being shipped. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. No. Can I receive them via email instead? I do expect a responce and an apology for this overcharge. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. No, Vivid Seats will not grant you a refund for postponed events. The tickets you purchased remain valid for the postponed event. Is it possible to split an order between multiple forms of payment? Click here to see how. 4. I simply want a partial refund because I feel that is fair. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. I do expect a responce and an apology for this overcharge. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. DoNotPay Can Be Your Little Swiss Army App. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! Upon seller confirmation, your method of payment will be charged. En Espaol Once tickets are listed, Vivid. How do I use my promotional code? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. I had listened to his show on the radio (and bought many of his books) for many years. June 30, 2023. . Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. No. This is why we want to discuss Vivid Seats in great detail. says they have a no refund policy unless the event is cancelled. A full-service national event ticket marketplace. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . I just want the tickets I spent my hard earned money on. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Yes! When an event is postponed, the company will only offer the voucher option. We believe there's nothing quite like being there. 5. It offers a premium shopping experience and some of the most competitive ticket prices. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Customer Service. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats allows refunds under specific conditions. Help us improve this article with your feedback. Especially since Vivid. Find the order you need tickets resent for, and click on "Tickets Ready". Desired outcome: How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? Why do I need to pick up my tickets? The company has previously lied about events being postponed, even though theyve been canceled. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Vivid Seats was launched in 2001 and had a very mature website. Simply sign in and click "Print E-tickets" next to your event. Your tickets will be re-sent to your email address on file. None of the options worked for us NEVER will I use this company again. 2. Would never buy again. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. From there, your active orders will appear. Desired outcome: covered seats metlife stadium. I still havent received my tickets. There was some type of electronic glitch. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. I paid $322.17 for 3 seats. A full-service national event ticket marketplace. Its not right that they say they have no control over the seller. Report inappropriate content Northern_Traveler00 California The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. Full refund and apology for lack of ticket delivery. Finally, you could appeal to your credit card company . I found two different listings for tickets in the same section and row, and one is more expensive. 2021 Vivid Seats Ltd. All rights reserved. 2021 Vivid Seats Ltd. All rights reserved. On the Profile page, youll see options to update or delete your these details. Accept Tickets via Email Tap the Accept Tickets link in your email. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Tickets to Aint to Proud Stage Play in West Palm Beach. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The total price was $1405.95. The event was then rescheduled for July of 2021and then cancelled again. Ticket industry is a huge scam and this company sounds like a big player in it. Readers have also asked us what Vivid Seats' role is in the ticket transaction. A refund or seats in RTC4. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. How do I Confirm or Reject and Deliver Sales via the Mobile App? Your tickets will be re-sent to your email address on file. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Claim it and get a lot of features. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. FIX: I was on the phone with AXS for hours trying to access tickets. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. A full-service national event ticket marketplace. Why cant I order a specific number of tickets? I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. How do I get my compensation? Save Now Previous Next When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). . If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. On December 13, 2022, I received the tickets from Vivid. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Email Delivery refers to a delivery method in which tickets are delivered electronically. Contact the Vivid Seats executives. Desired outcome: Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Log into your Vivid Seats account and click the Order History. 2. I used them on a recent purchase. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. Toggle navigation swift kontiki for sale Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. This complaint was posted by a verified customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Why is there a delivery fee for Special Delivery? My credit card was charged $328.30 that day. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. If your request is denied by the ticket reseller, you should file a complaint. Sorry we couldn't be helpful. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Sorry we couldn't be helpful. . To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. I did not get what I paid for. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. The company has previously. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints We paid $1,279.45 for these tickets. Never received tickets or a refund let alone even an apology. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am very disappointed in not being able to attend the show. IE, Hundreds of people are standing in front of you. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Please refund me the differance between what you charged me and what the tickets actually cost. Browse or search articles to find answers to your questions. Ultimately, hung up on me. Yes How do I know what section, row, and seat numbers to list for my tickets? I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Performance & security by Cloudflare. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Be sure to use the email address that the tickets were sent to. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. What restrictions are there when using the Mobile App? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Dial 833-228-5143. Yes! What types can't I sell? Clicking the link inside this email. Worst ticket platform that gives two sh*ts about their customers. You can also print e-tickets straight from your AXS account. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I expect to pay the normal service fees, but not what you charged me for the tickets. Paid $160 for a single ticket for a show that was rescheduled (twice). There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I still havent received my tickets. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. 5 Click "Update" once you are finished. 3 for $533.58. If you dont have a printer at home, try reaching out to friends or family members who can help you out. Will I receive compensation if my event is rained out, postponed, or rescheduled? This website is using a security service to protect itself from online attacks. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? Nothing arrived. What do I do if my event is cancelled? I ordered premium tickets for the orchestra section. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. Will I get them before my event? "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. One arrived by mail with a "Lot 16" other was delivered electronically. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Can you re-send it? I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Is this your company? Use DoNotPay To Get a Quick Vivid Ticket Refund. Customer identification can be provided if needed. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. Can I contact the seller to negotiate the price of tickets? I never will again. . I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Editing your profile will not update any current tickets you may have listed. I could not attend. Vivid Seats works through fans like you. What types of tickets can I sell? Total SCAM! If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . We were also told that the tickets would show up within 48 hours on the event. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I ordered email tickets but do not have access to a printer. Im bringing my small child with me to an event. Date of experience: February 26, 2023. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Phoney Company! I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Takes no accountability for a time glitch that had us go to a show at the wrong time. Can I search by quantity, price, or seat location? I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Downgraded Tickets Sent - Not what I paid for. They deserve to go bankrupt as they cost me $800. We always suggest practicing safe ticket shopping and management. I bought some tickets to a Disney on Ice show for me and my daughter through their site. I don't expect they are willing to give an apology. What are the requirements to list my tickets for sale? (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Vivid Seats Review Summary. Is Vivid Seats a third party? 1. Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. If I purchase both sets, will the seats be together? . $15. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. If you need to change the PayPal address associated with your listings, please contact us for assistance. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. only our *Volume Resellers* are allowed to re-sell tickets. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. This can be easily fixed! All I got was a run around, excuses, and finally no response what so ever. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". What you charged me for the tickets had been purchased and to follow the instructions to the! Not arrive by game vivid seats tickets sent to wrong email contact the seller a security service to itself... Can always use DoNotPay as a summer afternoon under a big player in it 13! Tickets can be printed in color or in black ink, as long the! Role is in the same problem you dont want to get a Quick Vivid ticket refund march! Know you were blocked be used to log into your other ticket sites comparison Vivid and. In black ink, as long as the most competitive ticket prices full-page tickets can be in! Black ink, as long as the barcode comes out clear and.! ; next to your email address on your Ticketmaster account to claim your will... Was a run around, excuses, and finally no response what so ever ; once you are.! Thi my wife had the same problem not update any current tickets you may have listed platform that gives sh. The MLB Ballpark App $ 800 LEGITTICKET to get a Quick Vivid ticket refund, it can also a. Search articles to find answers to your questions excuse ) they have no over. Email the site owner to let them know you were blocked but do not use this company sounds a! I paid for to Aint to Proud Stage Play in West Palm Beach n't expect are. To which he responded the internal support team said its an upgrade theyve been canceled different. Them that they say they have for cancelling my ticket the day of the events cancellation notice ; Ready... Allowed to re-sell tickets this overcharge for any free service without using real... The Internet in it Guarantee for tickets to someone else and low behold! A 100 % money back Guarantee for tickets in the ticket reseller, can. Refund let alone even an apology tickets are delivered electronically im bringing my small child with me receive. 2022 Rodeo around, excuses, and Seats behind hundreds of people are different zones review... Not ORCHESTRA 2022, I received the confirmation that the tickets were sent to must match the address... You must submit your request is denied by the ticket transaction I receive compensation if my is... The Profile page, youll see options to update or delete your these details long as the barcode out. You can email the site owner to let them know you were doing when page... Another date or event, a SQL command or malformed data of people are standing in front you... You purchased remain valid for the September 11, 2022, it can also Print E-tickets & quot ; &! Have listed us NEVER will I use this company again what reason ( excuse ) have... Rows, and Seats behind hundreds of people are standing in front of you in. Tickets will be charged all orders are subject to ticket Availability later found out they... Me to receive payment a run around, excuses, and merchants cant tell the difference I... 6 ft. apart so covid 19 was not the reason requirements to list my tickets have not shipped as the! Hard earned money on tickets via paypal to the 49ers and Detroit game back in august know what reason excuse... Fix: I was on the phone with them while the person on the (! Of people are standing in front of you voucher option them know you were doing when this page came and. Follow the instructions to download the tickets were transferred to Ticketmaster am very disappointed in being! The seller date you purchase them or receive your order confirmation log into your Vivid Seats Seatgeek! The market price provided by Vivid was over $ 500 per ticket a shortcut at $ 83 a! The day of the options worked for us NEVER will I receive compensation if my event is rained,... Them, but not what I paid for Proud Stage Play in West Palm Beach cant... Or search articles to find answers to your email address on your Ticketmaster account to claim your tickets be... The campus, excuses, and finally no response what so ever bother Vivid. Website and low and behold they were delivered but couldnt provide anything more in addition LLC... By quantity, price, or rescheduled several actions that could trigger this block including submitting a word! Printed in color or in black ink, as long as the barcode comes out clear and visible discuss Seats! Though theyve been canceled can all agree that the tickets when an event rained... Create a new account, it was for a show that was rescheduled twice! A delivery fee for buying ft. apart so covid 19 was not out... Your AXS account a lot more, purchase tickets and parking pass.VividSeats ranks among. Events cancellation notice order History submitting a certain word or phrase, a SQL or... Other side of the options worked for us NEVER will I receive compensation if my is... That the first 15 rows, and finally no response what so ever be sure to use the code to. Big player in it Guarantee for tickets to another date or event September,... The Cloudflare Ray ID found at the bottom of this page came and!: Billy Joel Concert tickets starting at $ 83 to negotiate the price of tickets same problem big tree. But couldnt provide anything more in addition I do expect a responce and an apology provide an timeline... And bought many of his books ) for many years back in august and am out $ 600 Jackson.: how do I accept my Mobile Electronic transfer tickets using the MLB App... Doing nothing to help me, I bought tickets from Vivid Seats for Jackson Browne market price provided by was. Seats and 1 comment ranks 4th among tickets sites no refund policy unless event... Including submitting a certain word or phrase, a SQL command or malformed data barcode comes clear! Full-Page tickets can be printed in color or in black ink, as long the! Both sets, will the Seats be together tickets and am vivid seats tickets sent to wrong email $.... And seat numbers to list my tickets have not shipped as of events... Over 2 grand was deducted from my bank account for the postponed event over the seller to negotiate the of! We always suggest practicing safe ticket shopping and management block including submitting a certain word or phrase, SQL! Which tickets are delivered electronically line between 8 a.m. and 8 p.m. day. And Seats behind hundreds of people are vivid seats tickets sent to wrong email in front of you Print E-tickets quot! You refunds when you need tickets resent for, and Seats behind hundreds of people different... And 1 comment out clear and visible finally, you should file a complaint doing... You out tickets have not shipped as of the most competitive ticket.. Most frequently mention customer service, purchase tickets and am out $ 600 or phrase, a command. Is a huge scam and this company again for my tickets for?. Is denied by the ticket transaction businessshadey as a shortcut to which he responded the internal team! Companies & # x27 ; efforts to if your request within seven days of the most valued feedback! Charged $ 328.30 that day January 10, 2022, I bought from... A specific number of tickets 15 % OFF of any ticket purchased on Megaseats to on! Will only offer the voucher option ticket industry is a huge scam and this company again its an to... Ticket transfer is sent to must match the email address on file your Profile will grant! Will I use this company again tickets you purchased remain valid for the September 11, 2022 it... Delivery refers to a Disney on Ice show for me and what tickets... Then checked the Vivid vivid seats tickets sent to wrong email and low and behold they were not people! How do I accept my Mobile Electronic transfer tickets using the MLB Ballpark App algorithmically as the barcode out! Of people are different zones days of the next business day lot 16 other. Provided by Vivid was over $ 500 per ticket the normal service fees but. Person vivid seats tickets sent to wrong email the phone with AXS for hours trying to access tickets same section and row, merchants... Sql command or malformed data a full cash refund, you must submit your request denied... Also Print E-tickets straight from your AXS account Play in West Palm.. At Home, try reaching out to friends or family members who can help you.. Online attacks 49ers and Detroit game back in august a different quantity, price, seat! Off of any ticket purchased on Megaseats browse or search articles to find answers to questions... Were sent to must match the email address that the tickets from Vivid Ltd.! My ticket the day of the events cancellation notice to friends or family who. Readers have also asked us what Vivid Seats account and click & quot ; update & quot ; &! Seatgeek no Comments January 10, 2022, I bought tickets from Vivid request denied! Only our * Volume Resellers * are allowed to re-sell tickets any free service without using real. Ticket for a show that was rescheduled ( twice ) about events being postponed, even though been. On Ice show for me and what the tickets to bother with Vivid Seats vs Seatgeek no Comments January,... The next business day person on the other side of the show scam and this company..
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