Because it is so simple to use, they have one of the most significant visual flow builders. Generally hotels enforce age restrictions strictly, but there may be occasions when younger children may be seen in the hotel (for example, during private functions, wedding receptions etc). The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. Currently, youre only able to book a holiday for up to 9 people on our website. Unfortunately not. Some countries (such as Portugal) require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before allowing the children to leave the country. The carrier covers a network of over 1,000 routes in It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. The child age limit can vary by hotel. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. Hotels could also be affected by building work or renovations. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. Check your holiday insurance to make sure youre covered for any activities you may book. Their online chat is also You can now pay in full just 28 days before you travel, giving you flexibility if plans change. If this isnt available, you can speak to your hotel directly on arrival. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Remember to take a copy of your policy with you, especially the emergency assistance contact number. Will I have to pay any additional fees to use the hotels facilities? As part of our industry leading easyJet holidays Protection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking - provided it's the first time you've cancelled. If you have any questions about Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. Well aim to respond to your complaint within 28 days. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Are my payments to easyJet holidays ATOL protected? Will I be covered if I book excursions locally while Im on holiday? Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. If you have any questions about our flights or managing your flight as well as info on Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. Emailing them at support-ej@musement.com. Please see the NHS website for further advice about travelling while pregnant. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. When at the airport, we may refer to your easyJet flight reference. This information can change more often than you think so its worth checking in closer to your departure date too. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. All holidays are subject to availability. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. WebOur easyJet Chatbot is now available on easyJet.com . I'm having difficulty using your website on Internet Explorer, why is this? I booked on or later than 1st November 2022. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm When can I choose my seats for my flight? Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. You can find out more information on our delayed, damaged or lost luggage page. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. Leave a copy of your travel details with your next of kin or an emergency contact. If you have had any complications during your pregnancy please see your doctor before flying with us. I need special assistance for my transfer how can you help me? If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Why has the price of the holiday increased during my booking journey? Thats a promise. Find out the answers to the most commonly asked questions by selecting from the topics below. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Can I use the restaurants at my hotel whenever I like? You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. Are transfers included in an easyJet holiday? Spend/saving amount is per booking based on the total price and code must be applied on the extras page. If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. easyJet holidays do not offer the option to book a hotel only deal. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. I'm flying with one of your partner airlines - where can I learn more about them? Please ensure that your server understands what you are asking for. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. For most questions or queries, your friendly hotel reception team will be able to help. Can I use my easyJet Plus benefits on an easyJet holiday? Information accurate as at time of upload. We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. The ground team will keep you informed of when your luggage will be returned to you. Then, choose the Send message button type, and save settings. You can find out more about what this means for you and your holiday on the. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. That's a promise, All our resources on keeping you and your family safe on holiday. Alcohol: drink responsibly when on holiday. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. Brands can easily integrate customer support chatbots to cater to simple concerns of prospective customers and pass on the complex issues to customer service agents. Selected hotels do ask for a refundable deposit when checking-in. What if I test positive for Covid-19 on holiday? We dont support some of the earlier versions of Internet Explorer any more. This means it is operated at the discretion of the management, both in bedrooms and public areas. Youll find more information about safety considerations: We cannot stress enough how important it is take out comprehensive travel insurance at the time of booking. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. Maximum one free child per room. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. In all cases, outdoor sports and facilities are subject to weather conditions. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. Youll need to speak to Musement directly about any tours/activities you have booked. We pride ourselves on being a modern holiday company. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. What if easyJet holidays cancels my holiday? Have your booking reference to hand, go to the. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. Booking Conditionsapply. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. See the baggage allowance question for more details. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. If youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on), you can get in touch with our team who will be happy to help with your query! Supplements still apply for optional extras added to the holiday. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. Tourist taxes may apply when staying in some cities or countries. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. You can find it on the Help page, our Latest Travel Information page or Contact Us page. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. If this is needed for your hotel, we'll always try to let you know in advance. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. You'll find this on your confirmation email and other emails you've received from us. 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